Refund Policy
Hassle-free refunds, no stress.
We stand behind every Birrrdddd123 purchase. If something isn't right — for any reason — you have 30 days to return it, no restocking fee, no questions asked.
From delivery date
Return shipping label
Restocking fee
Refund processing
How to start a return
1 · Email [email protected]
Include your order number and the item you'd like to return. You can also start a return from your account page; both routes reach our support team.
2 · Receive a prepaid label
We'll email a UPS prepaid label within one business day. Drop the package at any UPS counter — no printer needed if you use the QR code option.
3 · Get refunded
Once your return is scanned by UPS, we initiate the refund within 24 hours. The amount lands back on your original payment method in 5–7 business days.
What's eligible
All standard products are eligible for a full refund within 30 days, used or unused. We accept returns even on opened devices — you don't have to justify the reason, and refunds are not contingent on condition. Returned units are not refurbished or resold; they're recycled responsibly through our materials partner.
Exceptions
Final sale items (clearly marked at checkout) and gift cards are not eligible for refund. Bundles can be returned in full but cannot be partially returned for a refund of one item.
If 30 days have passed since delivery, our 2-year warranty still covers manufacturing defects — see the Shipping & Returns page for warranty claim instructions.
Damaged or wrong items
If your order arrived damaged or you received the wrong item, email [email protected] within 14 days with a photo and your order number. We'll send a replacement immediately and a prepaid label for the original. You will not be charged twice.
Refund questions, lost packages, or anything else? [email protected] — replies within one business day, often the same day.